OUR PRIVACY POLICY
ENCHANTEDAUCTION has aways protected your personal information as if it were our own personal information. We go
to great lengths to protect you and your information and will always continue to do so. If you have questions or
complaints regarding our privacy policy or practices, please contact us using the Contact Us form.
This Privacy Policy describes how we handle your personal information for our services at ENCHANTEDAUCTION.
By accepting the Privacy Policy and the User Agreement in registration, you expressly consent to our collection,
storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy
is effective upon acceptance for new users and is otherwise effective on July 2, 2003.
Collection of Information
You can browse ENCHANTEDAUCTION without telling us who you are or revealing any personal information about
yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with
personal information, you consent to the transfer and storage of that information on our servers located in the
United States.
We may collect and store the following personal information such as:
email address, physical contact information such as mailing address and phone; transactional information based on
your activities on the sites (such as bidding, buying, selling, item and content you generate or that relates to
your account); shipping, billing and other information you provide to purchase or ship an item; dispute resolution,
correspondence through our AUCTION SITE, and correspondence sent to us; other information from your interaction
with our AUCTION SITE services, content and advertising, including computer and connection information, statistics
on page views, traffic to and from the sites, ad data, IP address and standard web log information; additional
information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for
example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online
to help verify your identity or ownership of an item you list); information from other companies, such as
demographic and navigation data; and other supplemental information from third parties (for example, if you incur a
debt to ENCHANTEDAUCTION, we will generally conduct a credit check by obtaining additional information about you
from a credit bureau, as permitted by law).
Marketing
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit
consent. We may combine your information with information we collect from other companies and use it to improve and
personalize our services, content and advertising. If you don't wish to receive marketing communications from us or
participate in our ad-customization programs, simply indicate your preference in your ENCHANTEDAUCTION Members Area
or by following the unsubscribe directions provided with the communication or advertisement.
Use
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and
customized experience. You agree that we may use your personal information to: provide the services and customer
support you request; resolve disputes, collect fees, and troubleshoot problems; prevent potentially prohibited or
illegal activities, and enforce our User Agreement; customize, measure and improve our services, content and
advertising; tell you about our services and those of our corporate family, targeted marketing, service updates,
and promotional offers based on your communication preferences; and compare information for accuracy, and verify it
with third parties.
Information You Share on ENCHANTEDAUCTION
Your User ID is displayed throughout ENCHANTEDAUCTION (and so available to the public), and is connected to all of
your ENCHANTEDAUCTION activity. Other people can see your bids, purchases, items for sale, storefronts, ratings and
associated comments. Notices sent to other community members about suspicious activity and policy violations on our
sites refer to User IDs and specific items. So if you associate your name with your User ID, the people to whom you
have revealed your name will be able to personally identify your ENCHANTEDAUCTION activities.
If you access our sites from a shared computer or a computer in an internet café, certain information about you,
such as your User ID, activity or reminders from ENCHANTEDAUCTION, may also be visible to other individuals who use
the computer after you.
Using Information from ENCHANTEDAUCTION
ENCHANTEDAUCTION enables you to share personal information to complete transactions. We encourage you to disclose
your privacy practices and respect the privacy of other users. We cannot guarantee the privacy or security of your
information and therefore we encourage you to evaluate the privacy and security policies of your trading partner
before entering into a transaction and choosing to share your information. To help protect your privacy, we allow
only limited access to other users' contact, shipping and financial information to facilitate your transactions.
When users are involved in a transaction, they may have access to each other's name, User ID, email address and
other contact and shipping information. In all cases, you must give other users a chance to remove themselves from
your database and a chance to review what information you have collected about them.
You agree to use user information only for:
ENCHANTEDAUCTION transaction-related purposes that are not unsolicited commercial messages; using services offered
through ENCHANTEDAUCTION (e.g. escrow, insurance, shipping and fraud complaints), or other purposes that a user
expressly chooses.
ANY MEMBER FOUND USING THE GAINED INFORMATION TO SEND SPAM EMAILS OR SOLITATION OF ANY KIND WILL BE SUSPENDED AND
BANNED FROM ENCHANTEDAUCTION IMMEDIATELY WITHOUT NOTIFICATION OR WARNING!!!!!!!!!!!!!!!!!!!!!!!!!
Cookies
We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyze our web page flow;
customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.
For more information about why we use cookies, see Cookies, and Your Privacy.
A few important things you should know about cookies are that:
We offer certain features that are available only through the use of cookies.
We use cookies to help identify you and maintain your signed-in status and these cookies are not tied to personal
information. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive
at the end of a session. You are always free to decline our cookies if your browser permits, although doing so may
interfere with your use of some of our sites or services. You may encounter cookies from third parties on certain
pages of the sites that we do not control. (For example, if you view a web page created by another user, there may
be a cookie placed by that web page.)
No Spam, Spyware or Spoofing
We and our users DO NOT TOLERATE spam. Make sure to set your ENCHANTEDAUCTION notification preferences so we
communicate to you as you prefer. You are not licensed to add other ENCHANTEDAUCTION users, even a user who has
purchased an item from you, to your mailing list (email or physical mail) without their express consent. To report
ENCHANTEDAUCTON-related spam or spoof emails to ENCHANTEDAUCTION, please forward the email to
customerservice@enchantedauction.com. You may not use our communication tools to send spam or otherwise send
content that would violate our User Agreement. We automatically scan and may manually filter messages to check for
spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not
permanently store messages sent through these tools. If you send an email to an email address that is not
registered in our community, we do not permanently store that email or use that email address for any marketing
purpose. We do not rent or sell these email addresses. WE WILL IMMEDIATELY SUSPEND AND BAN ANYONE MEMBER FOUND IN
VIOLATION WITHOUT NOTIFICATION OR WARNING.
Account Protection
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose
your ENCHANTEDAUCTION password to anyone. If you do share your password or your personal information with others,
remember that you are responsible for all actions taken in the name of your account. If you lose control of your
password, you may lose substantial control over your personal information and may be subject to legally binding
actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should
immediately notify ENCHANTEDAUCTION and change your password.
Accessing, Reviewing and Changing Your Personal Information
You can see, review and change most of your personal information by signing on to your ENCHANTEDAUCTION account and
changing your information online. Generally, we will not manually modify your personal information because it is
very difficult to verify your identity remotely. You must promptly update your personal information if it changes
or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request, we
will close your account and remove your personal information from view as soon as reasonably possible, based on
your account activity and in accordance with applicable law. We do retain personal information from closed accounts
to comply with law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce
our ENCHANTEDAUCTION User Agreement, and take other actions otherwise permitted by law.
If you post comments on a transaction or a review on this site, you should be aware that any personally
identifiable information you submit there can be read, collected, or used by the general public, and could be used
to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to
submit in transaction comments.
Security
Your information is stored on our servers located in the United States. We treat data as an asset that must be
protected and use lots of tools (passwords, physical security, etc.) to protect your personal information against
unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access
transmissions or private communications, and other users may abuse or misuse your personal information that they
collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you
should not expect, that your personal information or private communications will always remain private.
Third Parties
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure
of information we collect from you. If you disclose your information to others, whether they are bidders, buyers or
sellers on our AUCTION SITE or other sites throughout the internet, different rules may apply to their use or
disclosure of the information you disclose to them. ENCHANTEDAUCTION does not control the privacy policies of third
parties or third party web sites accessible through ENCHANTEDAUCTION, and you are subject to the privacy policies
of those third parties where applicable. We encourage you to ask questions before you disclose your personal
information to others.
General
We may amend this Privacy Policy at any time by posting a prominent notice of material changes on our homepage as
well as the privacy policy page. All amended terms automatically take effect 30 days after they are initially
posted on the site. In addition, we will notify you through the ENCHANTEDAUCTION Message system. If your questions
are not answered online, you may contact us using the Contact Us form.